
Automated Billing for a Telecommunications Provider
Challenge:
A telecommunications provider with a large customer base found it challenging to handle variable usage rates, plan upgrades, and additional fees, leading to frequent billing disputes and delays in payments.
Solution:
We introduced an automated billing and invoicing system that handled complex usage-based pricing, promotions, plan changes, and one-time charges. The system automatically adjusted invoices in real-time, ensuring accurate billing based on customer usage and service modifications.
Results:
- Billing errors decreased by 90%, as the system automatically tracked usage and applied the correct rates.
- Payment delays reduced by 50%, thanks to automated reminders and online payment options.
- Customer service inquiries related to billing dropped by 40%, freeing up resources for other tasks.
Value Added:
- The provider could focus more on customer retention and service expansion due to fewer resources needed for billing management.
- Increased customer satisfaction as a result of accurate, timely, and transparent billing practices.
- Enhanced cash flow due to faster payments and reduced administrative overhead.
Other Projects In Category
Global E-Payments Inc.
Projects Categories
- ACH (Automated Clearing House)
- Automated Billing and Invoicing
- Digital or E-Wallets Services
- Point of Sale (POS) Systems
- Prepaid Card Programs
- Subscription and Recurring Payments
- PCI (Payment Card Industry) Compliance
- Payment Processing Solutions
- Payment Gateway Integration
- Payment Dispute and Chargeback Resolution Services
- Payment API and Developer Tools for Software Integration
- Payment Analytics and Reporting Tools for Businesses
- Fraud Detection and Prevention Solutions
