Automated Billing for a Telecommunications Provider

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Global E-Payments Solutions

Automated Billing for a Telecommunications Provider

Challenge:
A telecommunications provider with a large customer base found it challenging to handle variable usage rates, plan upgrades, and additional fees, leading to frequent billing disputes and delays in payments.

Solution:
We introduced an automated billing and invoicing system that handled complex usage-based pricing, promotions, plan changes, and one-time charges. The system automatically adjusted invoices in real-time, ensuring accurate billing based on customer usage and service modifications.

Results:

  • Billing errors decreased by 90%, as the system automatically tracked usage and applied the correct rates.
  • Payment delays reduced by 50%, thanks to automated reminders and online payment options.
  • Customer service inquiries related to billing dropped by 40%, freeing up resources for other tasks.

Value Added:

  • The provider could focus more on customer retention and service expansion due to fewer resources needed for billing management.
  • Increased customer satisfaction as a result of accurate, timely, and transparent billing practices.
  • Enhanced cash flow due to faster payments and reduced administrative overhead.
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