Automated Billing for an E-commerce Retailer

Global E-Payments Solutions

Automated Billing for an E-commerce Retailer

Challenge:
An e-commerce retailer with a large and growing customer base was struggling with the complexity of handling varying shipping fees, discounts, returns, and tax rates across different regions, leading to inconsistent invoicing.

Solution:
We implemented an automated billing system that integrated with the e-commerce platform to handle dynamic pricing, tax rates, discounts, and returns. The system automatically calculated the total amount due, generated invoices, and provided detailed receipts for customers.

Results:

  • Invoice accuracy improved by 85%, reducing the number of disputes over charges.
  • Invoice generation time was reduced by 70%, ensuring that customers received their invoices promptly after purchase.
  • Return processing was automated, ensuring that adjustments were reflected in the invoices immediately.

Value Added:

  • The retailer reduced manual labor, leading to cost savings and more efficient operations.
  • A better customer experience due to clear, transparent, and accurate invoicing.
  • Increased revenue collection speed, as invoices were automatically sent and followed up with payment reminders.
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